Terms and conditions

Welcome to KrlDesigns. This page outlines the terms and conditions of using our website and purchasing our personalised products. Please read them carefully. By accessing our website and placing an order, you agree to be bound by these terms. If you have any questions, please don't hesitate to contact us.

Specific scenarios

Here are some important aspects of our service:

Returns: Due to the personalised nature of our products, we generally do not accept returns unless the item is faulty or damaged upon arrival. Please contact us within 7 days of receiving your order if there's an issue.
Refunds: Refunds are processed for faulty or damaged items, or if there's an error on our part.
Orders are NON-REFUNDABLE as there custom, We may request photographic evidence. Refunds will be issued to the original payment method.
Shipping: We ship Australia-wide from Ellenbrook, Western Australia. Shipping times vary depending on your location. We are not responsible for delays caused by the postal service. You can find the estimated delivery time when you place your order.